Current Policies
Cancellation Policy:
48 hours notice is required for all cancellations and rescheduling of appointments. Rescheduled and cancelled appointments within 48 hours of booking time will result in a 50% charge of the service amount. Cancellations should be made by calling us or email at Juliana@thefoxhairlounge.com or via the booking site.
If you reschedule or cancel more than 3 times within a 30 day period of a scheduled appointment, a non-refundable deposit of your selected service will be required for all future appointments scheduled.
Punctuality:
Please understand that appointment times are limited. If you are running more than 10 minutes late for your appointment, we may, at our discretion, still accommodate you in the remaining time frame or reschedule your service. For repeat offenses of lateness, 50% of the service amount will be imposed as rescheduling charges.
If we do not hear from you for 10 or more minutes into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged for 100% of the service scheduled. If a credit card is not on file, a negative balance will be added to your account for this amount.
Adjustment Appointment Policy:
If you ever feel like you are not completely satisfied with our service, please let us know during your appointment or within 7 days after your service has been performed. If we’re notified of your wish for an adjustment, we will consider scheduling you for an adjustment. The price of this adjustment may vary depending on our interpretation of the specific circumstances and can range from no charge to cost of product only, to full price.
Please note that this Agreement does not cover a change in the style or color from the initial request as that would be considered a whole new service in contrast to an adjustment or redo.
Bookings:
Your name, address, email, phone number are required for all appointments.
Services and Pricing:
All services and prices may be subject to change without notice.
Payment:
For your convenience, we accept all major credit and debit cards, and cash. Please have exact change available if paying with cash. Payment is due upon completion of your service.
Card Authorization:
You authorize us to keep your signature and my credit card information securely on file in our account. You also authorize us to charge your credit card for any outstanding balances when due.
Illness:
If you are sick or are concerned you are sick, you must reschedule your appointment.
Right to Refuse Service:
The safety of our staff and clients is paramount. As such, we reserve the right to refuse service to anyone we feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. We will demand that you leave our salon and you will be prohibited from returning.
Product Returns:
Product returns will only be accepted for unopened/unused or lightly used merchandise. You will receive a full credit towards your next appointment if you notify us of the return request within 7 days of your purchase.
Guests and Minors:
Only those with appointments will have reserved spots to be seated.
Our salon is not child or pet-proof. Hot styling tools, sharp scissors, chemicals, and a busy salon can become a safety hazard.
Deposits:
New clients requesting services two hours in length or longer will be required to place a $100 deposit. This is to ensure that our stylists’ time is being respected. Deposits are refundable up to 24 hours before the scheduled appointment time.